• To be offered a health check on joining a doctors list for the first time.
  • To have appropriate drugs and medicine prescribed.
  • To be referred to a consultant acceptable to them when they and their GP think it is necessary, and to be referred for a second opinion if they and their GP think it is advisory.
  • To have access to their health records, subject to any limitations of the law, and to know that those working for the NHS are under a legal duty to keep those records confidential.
  • To choose whether to take part in research for medical student training.
  • To receive a full and prompt reply to any complaints they make about the care they receive at the Park Medical Centre.
  • You will be treated with courtesy and respect by all Practice personnel.
  • An urgent appointment with a Doctor or Nurse Practitioner will be available on the same day.
  • A non-urgent appointment with a Doctor will be offered within 24 hours
  • Our standard is to see 80% of patients within 20 minutes of their appointment time. If you have waited longer than this please ask the Receptionist for an explanantion.
  • We aim to answer the telephone within 6 rings.
  • An appointment with a Practice Nurse will be available within 3 working days.
  • Requests for repeat prescriptions will be dealt with within 48 hours. This can be in person or by our online service or you can arranged through the local pharmacy.
  • All comments and suggestions about the service are welcome. Please use the box provided in the waiting area.
  • If you have a complaint please speak to any member of staff. Your complaint will be dealt with in a professional and efficient manner.
  • We wish to make Park Medical Centre as accessible as possible, if you have hearing, visual or physical difficulties please let our receptionist know so that we can enable you to fully use our services.
  • Practice team members are identified by wearing name badges.
  • All members of the practice team will protect patient confidentiality, if you wish to speak to any member of staff in private, please ask.
  • If you are unable to attend for an appointment please let us know so that we can offer this to someone else.
  • If you are late for your appointment you may be asked to rebook at another time. Please let us know in advance if you are going to be unavoidably delayed, so that we can make alternative arrangements to help you.
  • A home visit shoud only be requested for those who are unable to come to the surgery ie housebound or too ill to attend. The receptionist will take your details and a Nurse Practitioner or Doctor will contact you to decide whether or not a visit to your home is appropriate.
  • An urgent appointment is for any urgent medical problem only.
  • We would ask you to be patient if the doctor is running late. This is often due to unforseeable emergencies, but please ask for an explanation from the receptionists.
  • Please act in a responsible and courteous manner whilst on the practice premises.
  • Please treat all surgery staff, fellow patients, carers and visitors politely and with respect. Violence or verbal harrassment will not be tolerated. The police may be called and you may remove you from our practice list.