Using this website

This accessibility statement applies to

This website is run by Park Medical Centre and we want our website to be accessible to as many people as possible. For example users should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver

We have also tried to make the text on the website as simple as possible to understand.

The RNIB also have useful information about built in accessibility tools that are part of your computer or browser, and free assistive technology solutions including NVDA (Non-Visual Desktop Access). AbilityNet also has advice on making your device easier to use if you have a disability.

How accessible this website is

We know that some of the content on our website is not accessible. This includes:

  • the text will not reflow in a single column when you change the size of the browser window

  • you cannot modify the line height or spacing of text

  • most older PDF documents are not fully accessible to screen reader software

  • use of excel and word documents which cannot be presented in a different way
  • live video streams do not have captions

  • some of our online forms are difficult to navigate using just a keyboard

  • you cannot skip to the main content when using a screen reader

  • there’s a limit to how far you can magnify the map on our ‘contact us’ page

Feedback and contact information

If you need  information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille let us know by

We’ll consider your request and get back to you in 20 working days

If you cannot view the map on our ‘contact us’ page, call or contact us for details

When we publish new content, we’ll make sure our use of images meets accessibility standards.

Reporting accessibility problems with this website

If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations (that are not listed below), please let us know by emailing or call our reception team on 01538 399152.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).  If you’re not happy with how the EHRC respond to your complaint, contact the Equality Advisory and Support Service (EASS).  

Contacting us by phone or visiting us in person

Our premises have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us.

Technical information about this website

Park Medical Centre is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard.

Non-compliance within the accessibility regulations

This includes:

  • Some buttons do not have an accessible name
  • Some Image elements do not have [alt] attributes
  • Form elements do not have associated labels.
  • Links do not have a discernible name
  • Add Alt Text to some images.
  • [id] attributes on active, focusable elements are not unique
  • Heading elements are not in a sequentially-descending order
  • Some elements have a [tabindex] value greater than 0

We aim to fix the identified issues with our website within 12 months.

We have identified other items of partial compliance:

  • Navigation and accessing information
  • There’s no way to skip the repeated content in the page header accessibilty options
  • It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.
  • It’s not possible for users to change text size without some of the content overlapping.

We have assessed the cost of fixing the issues with navigation and accessing information and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will continue to further assess this situation.

Other or third-party applications / websites / interactive tools

Third party applications / websites are also partly or wholly out of our control and so may not conform to the same levels of accessibility as the rest of the website. We will continue to monitor the accessibility of these sites and ask suppliers to fix accessibility issues which arise.

Content that is not within the scope of the accessibility regulations

PDF’s and other documents Word, Excel

Some of our PDFs and Word Documents are essential to providing our services. Due to the Coronavirus pandemic, the original date of September 2020 to fix or replace PDFs will no longer be possible. However, we intend to ensure these are fixed or replaced with accessible HTML pages or online forms as quickly as possible.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards unless we determine that they represent a disproportionate burden within the meaning of the accessibility regulations.

Live video

We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we are doing to improve accessibility

We carry out tests on our website using Google Lighthouse software and aim to fix issues with the website within 12 months. If we find any issues that requires resource or financial investment, we will put plans in place to resolve the problem. Any issues found that can’t be fixed within 2 months we will list under ‘Non-compliance within the accessibility regulations’.

We aim to make sure that any new content published on the website will meet Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard.

Preparation of this accessibility statement

This statement was prepared on 23rd September 2020. It was last reviewed on 23rd September 2020

The website was last tested on 23rd September 2020. The testing was carried out by Marc Briand.